General F.A.Q | Makeup F.A.Q
01. Do you offer videography or cinematography service?
Nope. At this point, I've decided to focus solely on photography. I wanted to leverage my photography knowledge and skills to produce photos till the highest international standard that I am capable of.
02. What are the camera and lenses that you use?
I use professional Nikon DSLR with multiple lenses that ranges from ultra wide angle, prime lenses, and tele lens from Nikon as well.
03. How many photo softcopies that I will get for my wedding or portrait shoot?
For wedding day coverage, the amount of photos that I could produce is not limited but they are largely dependent on the happenings during the event. A 5 hours event could generate approximately at least 250 photos or more. As for any portrait session, the minimum amount of photos that could be produced is 20 quality shots per hour or more.
04. How do we book your service?
Click on CONTACT US at top right of this page and let us know your needs. After understanding all of your needs, we will provide a quotation for you. Finally after agreed on all the terms and quote, a 50% of non-refundable retainer fee is required to confirm the booking.
05. What is your payment terms?
A non-refundable retainer fee of 50% from the total amount that you are signing up is required upon confirmation while balance payment is payable from 2 weeks before the shoot or latest the shooting day itself. We accept cash, cheque, Telegraphic Transfer, online bank transfer, or payment via Paypal.
06. Do you shoot outside Penang?
Yes! I love traveling to different places as they provide me new inspiration for photography ideas too. We travel nationally throughout Malaysia or Internationally around the world.
07. I wanted to call or sms you to make a booking. Can I?
Sorry but we do not operate this way as there are a lot of anonymous numbers contacting us weekly. I wanted to know you and understand your needs better. Therefore, in order to track on your requirements and booking, we will need discussion & confirmation via email + 50% of non refundable retainer fee paid after all the terms are agreed.
08. I'm working overseas until the near shooting date. What should I do?
Don't worry. Majority of our clients communicate with us via email until the event itself due to the reason that many of them work outside Penang. Provided that we got all your event details sorted out, you're good to go!
09. Do you shoot Malay, Punjabi, or Indian wedding?
Of course. As a Malaysian, I live in cross cultural life every single day communicating and eating food done by people from different ethnicity. I enjoy this kind of life and I kept learning about the uniqueness of the wedding from different ethnic. I'll have to admit that it will be hard for me to learn Indian languages but at least, I know... "Nah le Sirri!!"
10. Can I choose the pop music playing over the radio last week?
No, because it is illegal for us to do so. I respect copyrights of music artists just like how I hope people would give respect to my work too. Therefore, I will hand-pick the music to be used together with your photo montage that best tag along with the mood I wanted to convey. Our musics were bought from Triple Scoop Music that each of them costs USD60. Our music library is growing year by year just for you!
11. Do I have to take count of your meal on my reception?
Thank you for thinking about this on our behalf. We usually take our meals early before any shoot so there's no obligation for you to make this arrangement for us. In case you have made any arrangement for us, let me know so that we won't waste the food. We'll take your kind arrangement when time permits or when we are going to faint from being too hungry.
12. I want to shoot my wedding portrait with you but where to find the gown? :(
Don't worry. We always have wedding dress and attire for male that tags along together with our Love Diary package. We work closely with Sol Cover to provide you the best attire that is suited to you and the shooting venue.
13. Is Joan Tan your girl friend?
No. Joan is a friend and business partner of Milan Teh Studio. In case you are curious, she is no longer available already! I'm still searching for the one that is destined to be my soul-mate.
14. I want to shoot portrait inside the studio, what background do you have?
At this moment, I shoot outdoor or on-location only. Therefore the 'background' I have is endless!
15. You are more expensive than my friend. Give me some discount, please?
We are full time professionals who work in our respective field and our rates depict the value of our work + effort put in for each assignment. Apart from that, I ensure that each client is happy with the experience and quality of our work. We also invest in gears continually and attending professional courses or workshops around the world to improve what we do from time to time. Moreover, almost majority professional services like us in Malaysia are under paid seeing that the quality of our work and knowledge is comparable or as par as those available in developed country.
Therefore, we are charging quite reasonably according to the quality of our work and service as we don't purposely mark up our rates and then giving discounts to please prospective clients cause I think it's not professional nor honest this way, it's a waste of everyone's time too. Also, I think you wouldn't like the idea of us applying some percentage of 'discounts' on the effort we put in to your service too, do you?
Therefore, we are charging quite reasonably according to the quality of our work and service as we don't purposely mark up our rates and then giving discounts to please prospective clients cause I think it's not professional nor honest this way, it's a waste of everyone's time too. Also, I think you wouldn't like the idea of us applying some percentage of 'discounts' on the effort we put in to your service too, do you?
16. Can you please shoot like Mr. Xyz? I really love his style and color of his photos.
I'm sorry that I will have to decline your inquiry as I think I'm not a suitable photographer for you. Please, go for Mr. Xyz by all means since you loved their work. This is due to the reason that every photographer has their own approach and understanding in photography, personality, and life experiences that shape their work which makes each of us unique. Thus, I confess that it's impossible for me to shoot like another photographer.
17. How long will be the delivery of the final work?
Depending on the season and our workload, if it is an assignment that involves soft copies only, it will take about 3-5 weeks time. If printing is involved, it will take about 6-8 weeks time unless informed otherwise.
18. What does Milan Teh Studio do?
Milan Teh Studio offers photography service by Milan Teh while makeover service by Joan Tan. Apart from this, we create photobook and physical prints on photo paper with frame too for our clients.
19. What is the good time to book your service?
I'm not joking when I'm telling you... "As fast as you can decide!" Cause couples nowadays especially, they have to cope with their day time job's workload and plan for the wedding which is not an easy task. Therefore, most of them will book their favorite services from 6 months to 1 year ahead!
